Returns, Refunds and Warranty

Peace of Mind with Flat Stacks

At Flat Stacks, we're not just selling containers — we're delivering peace of mind. We're a family owned Aussie business who all use Flat Stacks every day, and we're confident you'll love them as much as we do. But we want you to feel absolutely secure in your purchase.

30-Day Love It or Return It Guarantee

Love your Flat Stacks or your money back – it's that simple! If you're not completely satisfied within 30 days, we'll refund your purchase, no questions asked. We're that confident you'll adore your clutter-free kitchen!

Regular 12-Month Replacement Warranty 

• Covers all genuine Flat Stacks products (beware of copycats), regardless of purchase location.

• Protects against defects like cracking, splitting, or chipping.

• Includes fair-use breakages.

Exclusive 5-Year Extended Warranty

• Available ONLY for purchases directly from our website.

• Extends all benefits of the 12-month warranty for a full 5 years!

• Simply provide us with your flatstacks.com.au order number, name or email address.

How It Works:

• Notice an issue? Simply snap a photo.

• Send it our way.

• We'll ship out a replacement, hassle-free!

Built to Last, Backed by Trust

Our Flat Stacks are tough, but life happens. While normal wear and tear isn't covered, we're here to ensure you get the most out of your Flat Stacks for years to come.

What’s NOT Covered in Our Warranty:

• Cuts, chew marks, or scratches.

• Stains or odours (Flat Stacks are stain and odour resistant but not foolproof).

• Warping or melting from improper use (remember only the Ovenware can go in the Oven and Air-fryer, not the original Containers).

Have a Question or Concern?

We're here to help! Our friendly team is just an email away (email code: hello@flatstacks.com.au). Let's keep your kitchen organised and stress-free together.

Ready to declutter with confidence?

A tidy kitchen is just the beginning. With Flat Stacks, you're investing in more time for what matters most — your family, your passions, and your peace of mind.